Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your Wake Up Fresh box must be unopened, unused, and in its original sealed packaging, with proof of purchase. As Wake Up Fresh is a consumable health product, we're unable to accept returns on opened or used sachets for hygiene and safety reasons.

To start a return, contact us at hello@wakeupfresh.com.au. Returns will need to be sent to: Wake Up Fresh, PO Box 406, Randwick NSW 2031, Australia

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wakeupfresh.com.au.

Damages and issues
Please inspect your order upon delivery and contact us within 14 days if your item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We're unable to accept returns on opened or used sachets, sale items, or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have (once your return is accepted), then make a separate purchase for the new item.

Subscriptions
If you're on a recurring delivery, you can change your frequency or cancel anytime from your account, provided it's at least 48 hours before your next scheduled delivery.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@wakeupfresh.com.au.